LabTech Software

We switched to Labtech from Kaseya shortly after it's first release. For the first few years, it was amazing - better design and functionality than Kaseya, awesome tools, great reporting, powerful scripting and easy access to data to build our own applications that interact with the LT data. ...

We have been using Labtech for a couple of years now. We have recently moved from Labtech 10.5 to their new platform which was redesigned being called Labtech11. Prior to moving to the new version of Labtech we were very happy with the product, but now it has to be...

Had Labtech since 2010. Started with 250 agents license. Increased to 500, 750, then 1000 agents. Paid thousands in yearly assurance/maintenance. But the product still has many issues (mainly performance). After many painful upgrades, the remote access got worst. It took 15 minutes or more to remote to a PC...

Labtech may be overwhelming to first time users, though do not worry there is support and other resources for the community. Nothing Beats automation and Labtech does this very, very well. The software is a total Package Software that integrates well with other software such as ConnectWise...

Let me tell you one thing right off the bat, don't buy this tool unless you plan on dedicating a full time person to giving it TLC 24/7. It is extremely unstable, and a mess to manage. As a business owner be prepared to pay someone to open tickets with...

Labtech has great potential, unfortunately much of the potential is still locked up or simply very difficult to unlock currently. The Labtech marketing offer creates so much noise that it may distract from some key elements one should consider before going their way. ...

I came from the GFI Hound Dog world and I can honestly say that LabTech has way more to offer. Extremely flexible and customizable. With all of the flexibility can come some complexity and LabTech definitely has some complexity to it. For the most part, the documentation...

We have been using LabTech for almost as long as they have been around and loved it so much that we recently went all in and purchased ConnectWise and Quosal. The integration between all three of these systems is amazing and we've only utilized parts of what they can do....

I hate giving high marks, but I can't go any lower! I pondered going with all 5's. The only reason I didn't was simple. 1. Value of money: I would rather pay less for everything, so I can't let Labtech know that the price is right. ...

We are new to LT, and have only been using this product for about 60 days now. This is the first MSP tool our company has ever used. I have found LT brings our company so much more value, and control than we have ever had. The reach of control,...

We were a Kaseya partner for many years and moved a few years ago due to limited product development at the time. From then we certainly have never looked back. Whilst a transition of RMM tools wasn't something we looked forward to, the process was actually very smooth...

We have been using Labtech for 3+ years after switching from Kaseya. We find it to be much more affordable, flexiable and the company is VERY responsive to end use input. Their 3rd party integration is great and the support has become AWESOME, closing tickets and fixing problems in VERY...

I have been using LabTech for nearly 6 months since changing from GFI MAX. LabTech has changed the way I do things and as added peace of mind knowing that it catches just about everything. I see a lot of negative comments regarding hundreds of tickets being generated and bad...

I've been using LabTech for several years now and couldn't live without it! We've used both Level Platforms and Kaseya and can say without a doubt LabTech support wins hands down. If you're looking for an RMM, save yourself some time and headaches and go with LabTech!

We've been using it for a couple years, now, and it's allowed us (along with the ConnectWise integration) to centralize all our customer support information and tools. The support team has not been needed often, but has always been great.

Great product. Great support.

LabTech is an awesome product. We have been using LabTech for over 3 years now. LabTech is very customizable and can be used for almost anything. LabTech Support also is very responsive and great as well. I have no complaints or issues with LabTech.

I am still learning to fully use LabTech and the support team has been incredible! They are knowledgeable, prompt and very helpful with not only resolving an issue but explaining how and why. Then they follow up with an email that typically contains detailed...

There is so much you can do with Labtech. We are using just the basics and have over 1000+ agents for a similar price than what we were paying with a previous RMM. Lots of ability to customize if you have the time to learn it.

The product itself is very powerful. You can customize the monitor system as much as your SQL knowledge allow. Support team are very helpful and knowledgeable most of the time. I have had my share on the best support case and not so good case. Given...

We've been using Labtech for nearly a year now and our experience has been great. We have consolidated all of our RMM tools into one console and the migration process has been flawless. We have been modifying the system to meet our needs and Labtech support have been really helpful...

Its a little rough getting going if you're working on it alone but Support has been VERY helpful. And it looks like there is very little this system cant do.

We have been using Labtech for near 6 month The product is great for bring the tech skills to one interface. The automation maintenance is also a brilliant feature. There Base install comes with MYSQL configured for 512 Mb Ram (although they recommend more) Make sure...

Not a fan of this product, I moved from Kaseya to LabTech 2 years ago, and we have had nothing but crappy performance. We have about 1100 workstations and 175 servers and we have had to rebuild our server 4 times and still we have issues and are not able...

A bug called Labtech. You can open 100 tickets ( and believe me , you do it ) and 99 have no solutions, really. They say always "An issue of this type will typically be resolved in an upcoming patch...

This product rocks!! So much you can do with it. A whole community exists for people looking to really make this product do everything for them, so many customizations out there. Coming from using Kaseya & Managed Engine this product far surpasses both....BUT wait.....!! The support...

First off, let me premise my review in that I very seldom rate ANYTHING w top marks, be it on a 5-star or 10-star basis. That said, I've now been w LabTech pre-Ignite, have experienced the "ticket explosion" and some fairly poor support. Yet we've hung in there and have...

We are a 10-year old MSP. We used LT for about two years before throwing in the towel. Support took months to get our problems resolved, if ever. We spent more time managing our RMM than we did managing some of our clients. If you choose...

I work for a smaller IT company that manages roughly 800 computers. I use the agent every day to connect into client workstations and computers. The connectivity is spotty at best. We have put in numerous tickets with labtech addressing the speed of connection as well as the...

I had to take a moment to express my gratitude with this software and their support. The implementation process has been very smooth within our company of over 2,000 users. Any issues that have come up and we couldn't figure out, there is usually a quick answer on the support...

When I first started using LT, I was working for a small computer repair shop. We had been founded on a break/fix model for support. We attempted to transition into the MSP world by using Kaseya. As our experience with Kaseya grew, we soon realized that some...

We have been using labtech for a couple of years now as a small MSP. We are only just beginning to scratch the surface of what it can do. I had someone explain it that labtech was the framework you can build your system management around. ...

Labtech is a very powerful tool. I've been able to automate the majority of my tasks saving hours of manual work. It's been great to watch the Labtech team improve everyday and I'm glad to have them as a partner. Support has always been quick, responsive, and informative.

I'm a big fan of ConnectWise and when I found out the same folks were running Labtech, I gladly ditched the huge investment we had in N-ABLE and jumped in head first without even looking to see if there was any water in the pool. I feel pretty stupid...

LabTech is a great tool. The primary limitation is on our end. It can do so much that it takes a while to build up the familiarity and expertise within your staff to make it as useful as it has the potential to be as an RMM tool.

First I have to say initially the product was something I desired, love the total control of the entire solution. As a single guy shop desiring a solution that will do what it preaches this solution is full of frustration as the tickets from ignite come in with no...

We've been quite pleased with LabTech as our RMM tool. It does have a rather steep learning curve, which I found out once I was assigned the task of managing LT for our clients, but as long as you have the resources to throw at getting it running how...

The one thing I like is that we can interact with the database to make queries, import our own data and even customize some of the functionalities. There is much to be desired. All the modules are set up in sort of an ad-hoc fashion. There are...

We have been using LabTech for a few months now. So far, we have been very impressed with the increased functionality of this product compared to our last RMM. It has allowed us to manage many facets of our clients' systems that we were previously unable to. ...

We have used LabTech since late 2010 in various states. Before ConnectWise got involved they were okay, with a decent little product that could have been a good fate sealer for Kaseya. However.... Sales figures meant the world, well above and beyond the support infrastructure...

We have been following LabTech for several years, since I first met Matt and his team at SMB Nation. I have been very impressed with their product and leadership team, and when my contract with my previous RMM tool expired, we jumped into LabTech and have been using it...

LabTech is solid. There is a bit of a learning curve, but honestly, that is to be expected by an application that allows you to get so incredibly granular in your customizations. The out-of-the-box setup allows you to use the default settings but expect to make changes if...

I very strongly recommend staying away from LabTech primarily due to poor management and customer service. We switched from Kasaya about two years ago. It is a powerful tool, but it takes quite a bit of time to make it do what you want. As long...

I have been using Continuum/Zenith for years and had heard a lot about LabTech since ConnectWise invested in them. I tried LabTech in 2010 and found that it had a very steep learning curve to it. Wanting to see if the ConnectWise investment had paid off I looked...

We did about 3 months of research to choose the RMM tool and we used a meticulous process for the valuation. First we started with n-able but cancelled after 3 month. I am not sure what to write about n-able cause we didn't get to play with...

My review is based on our experience with installing and using LabTech as software developers not MSP. Installing LabTech, understanding the way it operates, deploying agents, creating tickets and time slips is well documented on LabTech website and TV / Videos. Installing, deployment and implementation was simple and...

It is slow, it crashes, the web interface is lack luster - i hope you have a USB key chain to run a full client installation. The amount that it freezes and crashes on me, I just switched back to using Kaseya ~ zero issues. It...

Windows Search installed on all of our computers which completely slowed down all of our computers and everyone complained. Labtech fails to warn admins in this regard. Also it runs the script everytime someone logs in, no option to silently check for previous install, every user...

LabTech RMM software is a great find, and we are very happy with the feature rich tool set, and limitless monitoring capabilities. We look forward to growing with LabTech. Their implementation team and tech support have been outstanding with the migration process assistance, and while change does take time...

We have been with LabTech Software since 2008, and I must say the 2012 release and the offerings/services around it are the BEST offerings they've brought to the table thus far. The product upgrades itself is nothing short of amazing. UI changes, enhanced speed, tunneling stability, are just a few...