Labtech may be overwhelming to first time users, though do not worry there is support and other resources for the community. Nothing Beats automation and Labtech does this very, very well.

The software is a total Package Software that integrates well with other software such as ConnectWise and third Party Vendors.
1: Patching
2: Automation
3: Software Deployment
4: Ticketing
5: Network Device monitoring
etc
With the current 10 release and 10.5 in the works Many of the "problems" that people have mentioned have been corrected.