We are new to LT, and have only been using this product for about 60 days now. This is the first MSP tool our company has ever used. I have found LT brings our company so much more value, and control than we have ever had. The reach of control, and amount of information that LT has provided us has helped reduce overhead, and manage more PC's from a central location. I know that is pretty much the cliche sales pitch, but it is all true. It has taken us to a place that we never thought was possible. I look forward to using LT more in the future and learning how to utilize this product ot our advantage.
The learning curve is steep if you are not familiar with this type of tool. Support is good, but it feels like they are trying to keep up with the partners requests. I understand that is a task in itself, but I look forward to the experience improving in the future. I look forward to a continued relationship with LabTech as they grow.