The one thing I like is that we can interact with the database to make queries, import our own data and even customize some of the functionalities. There is much to be desired. All the modules are set up in sort of an ad-hoc fashion. There are several forms of security and to achieve the security you want means taking away much of the choices and functionailities to achieve any security at all. It is very complicated to achieve desired results for items such as no upgrades for older versions of IE. Simple features such as spreading out the execution of the same script over a larger time frame had to be done by us since LabTech Support had no idea on how to do this. We have been telling their support that their network probe does not work for 2 years and they have finally started taking this seriously as we had to demonstrate this to them with our own equipment and allow them to practice on our equipment to diagnose. Many requests that fall into the support guidelines are immediately sent back ans Out of Scope for support. One example is a general information request. We had to customize our own virus scan definitions for a major antivirus application. When we provided them with the definitions that would work, they changed them and now they do not work. We are stuck with deleting theirs and re-installing ours every time we do an update. Another major anti-virus that they have been supporting with definitions, they refuse to continue to support with their new version. Their are some individuals in support that do a good job and help us promptly, however the management of their support and support philosophy seems seriously flawed.