A bug called Labtech.

You can open 100 tickets ( and believe me , you do it ) and 99 have no solutions, really.

They say always "An issue of this type will typically be resolved in an upcoming patch release or marketplace update. Please be advised that our typical resolution time for a reported issue is 90-120 days."

So, wait months for a solution.

You want a stable tool to connect remotely? buy an option

You install the last version of a "great" out of the box tool? you receive 3000 mails every single day.

You need a specific report ? there is a bug, sorry.

There are better products, less function, but stable.