ConnectWise

I can only speak for the service side as that is the area of Connectwise (CW) I work with primarily. There is a lot of valuable data collected by CW, the usefulness of it easily determined by the CW customer. I wager that any customer, given they...

The web interface is prone to slowness and doesn't handle latency at all. There is no keyboard shortcut to save the ticket, so say hello to RSI and lots of manual clicking to just get a ticket created and assigned. It takes about 5-7 minutes on average to cut a...

Terrible service, never answer emails or calls. I'm glad our company tested ConnectWise for our marketing department before utilizing them for service. I would trust all of these 1 star ratings!! Companies do make dummy accounts for great reviews.

extremely and needlessly complex, time consuming, and confusing. This is coming from an employee of an IT company. When using this product I receive constant customer complaints because the invoices are confusing and inaccurate. Support is horrible and often takes days to answer a simple problem. I would never...

I've used ConnectWise as a sales rep at two companies now. My current company Southern Data Solutions rolled out ConnectWise in June of 2013. At the time we were just scratching the surface and so it seemed overwhelming to know where to start. However, the more...

Here is an attempt to provide a real review that will help you depending on the state of your organization. ConnectWise has seen a great deal of success by marketing through IT small business peer groups. As a former member of one of them, I can...

We Purchased Connect wise Back in June 2013 We paid for the Support install and integration which has never happened (Its now November 2013) After they Installed the Base Product, which they would not let us install our selves,We found a security whole that allowed us access...

We have been a committed partner of CW for 4 years and use almost all areas of it's functionality. While some are better than others (CRM is poor) the overall benefit of it's wide scope has been really useful. Unfortunately without fail every new release has added more problems...

Awful product. Inflexible and poor reporting. Poor support. We've been using Connectwise for a few years now, fortunately our contract is coming to an end soon. No web-to-lead functionality, uploads contacts using Company as unique ID (instead of something more unique like a web address or email...so you get duplicate...

We've been with Connectwise for several years now and there are many things that make this the tool invaluable for our organization. Integration is a key piece of our business puzzle and ConnectWise has that in spades. Almost all of our key vendors have hooks into the CW...

My company Evolve IT Australia originally signed up as a Connectwise partner since 2007 simply to manage our recently created client agreements and have some integration and communication with our RMM tool but our attitude towards the importance this product would play in our business instantly changed once we set...

My company has been on Connectwise for 3 years. I have seen the other posts here and feel it necessary to give my experience with the product. When I started with Connectwise the add-on features and quoting options were explained to me. Not to mention all very useful....

I am a ConnectWise user since 2005. We bought into PSA software for one main reason; because we were not capturing all billable time. The system has paid for itself several times over on that fact alone. However, we utilize ConnectWise for so many things in our business it would...

We have been a ConnectWise Partner for more than 8 years and could not run my business without it. Of course we have had technical difficulties, but I will say they have always worked through them with us, and management is always availiable to help you if you need it....

We are at the end of month two since install. One email was received letting us know the installation was complete and until this week that is all we have heard from the company. As part of our set up fee we were supposed to have a two hour training...

Since September 2009, I have been using ConnectWise and LOVE it! At times there have been situations where the support was spotty, but never with severe issues. In the beginning we spent a lot of time sorting out various minor problems as we had expected to do with...

We've been on Connectwise for almost 10 years now and have seen the software change from a small start up that did time tracking, CRM, and billing to the powerhouse PSA it is today. The software continues to evolve and the Management Team has really started to listen to...

We have been a CW client since 2004. The ability to maintain all client information in once place for both sales and service has been invaluable. The product that we installed in 2004 is not the product we use today. It has morphed and grown through updates...

I just became a recent cloud partner with Connectwise. I am extremely disappointed. Though the actual program is a useful tool getting anything done by support is ridiculous. I submitted a request to get some email connectors setup, it took 5 business days for a half ass email response from...

Awful software. We have been using it for about a year now, and it takes more time to create and add time to a ticket than it does to actually work the ticket. It's called a cache, but apparently the CW developers are unaware of why a bloated quasi-browser front...

Our company has been using ConnectWise for almost two years and I cannot wait to move to another platform. Their support has been horribly slow, our cloud-hosted solution has been slow, and our experience in general has been terrible. They roll out updated with no apparent testing, which has taken...

Kinda huge, kinda slow, but lots of value for the money. CW has really helped us as far as sales tracking and integrating things a little more cleanly. We already had a product that did what CW does for support, asset management, and contact management, but we just...

ConnectWise is an amazing PSA but the community and the peer support is just as good. ConnectWise has been instrumental in building our business.

We found ConnectWise in 2004 on a frantic search for something better than the Exchange-driven home grown system we had. One of the initial driving factors to our purchase was that this was a software package written by people who walk in our shoes and were originally trying to...

We've been using ConnectWise since 2003 (I think we were install #40 or something like that), and it's hard to imagine our business without it. Out of the gate, it added 10% to our bottom line just in terms of accurate and prompt billing for T&M work. Then,...