Review Detail

PSA & Ticketing C claimme 1752
Substandard Product No support
Rating: 
 
1.0
We Purchased Connect wise Back in June 2013
We paid for the Support install and integration which has never happened (Its now November 2013)
After they Installed the Base Product, which they would not let us install our selves,We found a security whole that allowed us access to the administrator password on all customer and cloud based services (yes there hosted service too). (It took them a while to resolve this issue) when we reported the issue they never called us back to see how we found this fault.

Basically the product was developed with its config files unencrypted within a web accessible folder.
Since this point we have had no real reply from Conenctwise

Their support is non existed for anyone out of thier time zone, so if your in Australia looking at this product stay clear.
They will only "reach out to you" (their favourite phrase) by email and never answer you questions
(I've payed installation costs but never had the installation completed)

"THE WORST COMPANY WE HAVE EVER DELT WITH, BY FAR"
HK
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