We are at the end of month two since install. One email was received letting us know the installation was complete and until this week that is all we have heard from the company. As part of our set up fee we were supposed to have a two hour training session - this has not happened. A rep finally contacted us this week about the training by email, I left a voice mail with available times, and received a reply that she needed to contact her supervisor. When we first looked at Connectwise our decision was narrowed down to it and Autotask. Autotask was much more segmented with add ons and our sales rep assured us everything was included. Now that we are in it we find that the mobile add is an additional fee, the quickbooks integration is extra, and quoting requires purchase of Quosal according to support. We feel as if these were details that should have been included in the sales process. Instead we were told that everything was included with our purchase and now we are being told that we were not specific enough in our questions. All told this seems like a good platform but training is limited to online videos and different answers are given by support depending on the rep spoken to. Not highly recommended at this point.