We have been a CW client since 2004. The ability to maintain all client information in once place for both sales and service has been invaluable. The product that we installed in 2004 is not the product we use today. It has morphed and grown through updates and upgrades into a product that has become more and more usable and relevant to us. Our primary takeaway from CW is accountablity. We can understand and measure the efforts of our sales staff and our engineers. We are also able to forecast future business through opportunities. Support has been very good for us. We are completely happy with the product and partnership we have with CW.