I just became a recent cloud partner with Connectwise. I am extremely disappointed. Though the actual program is a useful tool getting anything done by support is ridiculous. I submitted a request to get some email connectors setup, it took 5 business days for a half ass email response from the tech, which could have been answered by a quick phone call. I responded immediately and now 2 business days later nothing. I have called asking for a manager. The response I always seem to get (same with the partner company Labtech) is they are in a meeting. Anyone else seeing these issues? I am wondering if I should even move forward with this software.