I've used ConnectWise as a sales rep at two companies now.

My current company Southern Data Solutions rolled out ConnectWise in June of 2013. At the time we were just scratching the surface and so it seemed overwhelming to know where to start. However, the more we've dug in, trained, and interfaced with the CW support staff, the more we've uncovered ways to leverage our investment.

We provide professional and managed services to our customers so as a salesman and account manager it's helpful to have a tool that I can use during the full sales cycle on to managing existing and on-boarded accounts and increase profitability with our existing base. I have found the marketing campaigns and tracks particularly helpful. The integration to Quosal is seamless and impressive. Working and closing opportunities and maintaining client relations is easy and great for weekly reporting. I've also found the support team helpful when we needed assistance.

This isn't to say CW hasn't had it's hangups from time to time with rollouts of new editions but we have found a responsive team to help at CW to help with the growing pains.

I recommend it for any company that provides professional services since the service and project boards provide good interaction between operations and sales.