We've been using ConnectWise since 2003 (I think we were install #40 or something like that), and it's hard to imagine our business without it. Out of the gate, it added 10% to our bottom line just in terms of accurate and prompt billing for T&M work. Then, as Managed Services business took off, the tools and integration with the industry platforms allowed us to implement services that really help our clients.

They say you can't manage what you can't measure, and ConnectWise helps us measure EVERYTHING. We can track utilization and ROI quickly and accurately, and that makes us nimble, and THAT helps us and our clients.