Autotask Pro

Let's say I worked for 4 hours on a project and want to bill only 2. I have to create multiple time entries which wastes my time, makes the invoices longer and confusing. Some clients want the work split into different categories and summarized in the different categories; when entering...

Let me start by saying, no PSA is perfect, including Autotask and its primary competitor - ConnectWise. But, Autotask with its brand new interface, dashboards, and tons of new development and features being worked on really will change your business for the better.

If this product will not work for your company, tough, you cannot cancel. They will ignore you if you try to cancel. After trying for 4 months, paying extra for their training, it became evident that their software would not work with my company. When I tried to cancel they...

I have today agreed with Autotask that our implementation has failed. They have kindly agreed to waive their cancellation charge. Despite the fact that the product has not managed to go live in the July to October timeframe and is clearly not fit for purpose in my business they have...

The reports (even built in ones) report inaccurate information, making them untrustworthy and useless. They support is all but worthless, took me 6 months to get a built in report fixed, which they wanted to charge me for. I refused and now the one the built does not...

Overall this is a great product. We use it mainly for ticketing. It will send invoices over to QuickBooks easily. The inventory module is a bit cumbersome.

We had a very similar experience as others I have now found on several sites. I am supprised to see the positive reviews on this site, I see at least one of them is done by a AT employee. Be sure to look at reviews from other sites....

NOTE: Chris Timm is now an employee of Autotask, this review was written whilst running his MSP business TCG. Autotask is one of those really great products, that just works. I wrote a blog post about it a few months ago, which says it all. ...

Our 3 person MSP switched from spreadsheets, sticky notes, and e-mails to Autotask two years ago. Prior to the switch we were dropping client requests, double and triple entering information, not communicating effectively, and flat out leaving money on the table. The other reviewers have covered much...

We switches from a manual system about 12 months ago and haven't turned back. Even for a small house, our billing is nearly double some months due to us capturing all the billable time. As with any system of this size, there are some...

We're a 44 employee managed service provider based in the UK, 3 years ago we purchase our RMM system which had a pretty poor ticketing system so we knew we needed to purchase a product to manage our calls , our staff and our business in general. We read about...

FAR is a 14 staff MSP based out of Ottawa Canada. We've been using AT for about 5 years. No PSA product is perfect - but AT comes as close as you are going to get to perfection. The key element is their drive for continuous improvement....

Fantastic, a market leader!.. Intuitive and IT WORKS! Being a support company and interfacing with MANY PSA tools we have a clear vision of setup and use for these tools. User friendly interface, very highly functional, excellent support. For sure a solid investment...

BACKGROUND We are mostly project centric infrastructure VAR and have about 20% MSP business. We had older version of TigerPaw deployed and use LPI for monitoring, QuickBooks Premier for accounting and QuoteWerks for quotes. We have a small internal Help Desk manned from 8am-5pm. ...