The reports (even built in ones) report inaccurate information, making them untrustworthy and useless. They support is all but worthless, took me 6 months to get a built in report fixed, which they wanted to charge me for. I refused and now the one the built does not work. A simple report of invoices, ties the wrong company to an invoice, randomly. When you look up the invoice, it is correct, but the report will randomly assign it to another company. I have been using it for 2 years, and now have to find something else, because they can not provide the most basic report accurately. If you are considering Autotask...Keep looking.