We had a very similar experience as others I have now found on several sites. I am supprised to see the positive reviews on this site, I see at least one of them is done by a AT employee. Be sure to look at reviews from other sites. The sales process touted several features, many of which never worked. The implementation staff was unresponsive we finally just gave up on the product. They claimed when we purchased they had added a feature to allow tickets to be submitted by e-mail, once implementation started they claimed that it really did not work “yet.” These guys are ridiculous! They never even managed to get us working! Not one live ticket was ever worked through their system! Avoid these guys, they are scammers.