We're a 44 employee managed service provider based in the UK, 3 years ago we purchase our RMM system which had a pretty poor ticketing system so we knew we needed to purchase a product to manage our calls , our staff and our business in general. We read about lots of different products but when we had a webinar of Autotask within 20 minutes we'd decided it was the tool for us.

Autotask has allowed us to:

Intergrate our RMM product
Manage our staff using dispatchers workshop more effectively
Track customer utilisation of resources allowing us to increase revenues

Without the product I don't think we would have been able to sustain the growth we have over the last 3 years, we were 10 people and now at 44 - I've got to say great product , well done Autotask