I've been trialing Naverisk for 7 days now and comparing it to GFI and N-Able. So far, I am very impressed with the fluid layout and simple approach to getting things done. The interface is very straightforward and my technicians and I were comfortable in using it in a production capacity after working with it for about 20 minutes. This is VASTLY different than my experience with GFI and AVG - where I have been directed to some 40+ hours of videos just to learn the product.
With Naverisk, the setup was simple (they did it for me) and I just need to deploy my agents and select the monitoring roles I wanted active. The entire setup process for evaluation literally took me about 5 minutes. In that time I was getting useful data such as system audits, monitors or AV and troubleshooting components too. I also LOVE that I can interact with the machines without having to use remote control. Things like CLI and Task management are so much easier in the interface.
The only issue I have right now with the software is the lack of Quickbooks integration for their billing system (which is tied to their ticketing) - and the SNMP scanning needs some work. It would be nice to pull down preloaded OIDS or MIBS from the library and activate as needed (like they have with scripting and roles).
The other thing I have really *liked* (use that term loosely here) is the sales experience. The guys in the US office have been very responsive and easy to work with - and they know technology. You can tell that they have worked in the field before after 5 minutes of talking with them. I mostly worked with a guy named Mike and would highly recommend him. They basically reached out and see what I needed and then check in from time to time. With GFI and N-able, those guys were like hounds and called almost every day. One at N-Able was trying to hard sell me when we hadn't even gotten the trial system up and running yet. I was quite put off about it.
So there is my three cents. When I'm done with the trial next week, I do plan on taking a look at Labtech next (although their reviews aren't that good) and see how they stack up. I'm pretty much sold on Naverisk - but want to be sure as well. Hope this review helps some of you out there.
This product is wonderfully designed. We were looking for a tool that reduces labor and is managable. We just switched from one of the big names to Naverisk and it has simplified things tremendously. The support is first class and the features are added on a frequent basis. The product has been built on a firm foundation that is quite intuitive. If you are looking for a RMM tool you should definitely consider Naverisk.
At Connectivity IT (https://www.connectivityit.com.au) we have been using Naverisk for about 3 months now.
Naverisk's ease of device attachment hooked us. It takes seconds, not even minutes to deploy an agent to a machine - and managing huge virtual environments, seconds count. The online community has great user support, including group policy configurations to enable easy large scale connecting of client PCs.
The web page management interface is fantastic, super easy to use. We consolodated our help desk, our monitoring, our remote support and our application patch management for about 30 clients in about 3 months. The IT admins we support love the console and their improved capacity to support users.
The package is clearly evolving with the times, critical in todays market, which means our support tools will remain highly effective into the future. This was not a project I wanted to undertake twice and our team are pleased we made the right decision the first time.
We opperate the on-site version and delpoyment was easy. My team has excellent SQL and IIS skill sets and the deployment guide was clear and easy to follow, the proccess took about 2 hours including VM and OS deployment.
We at Intellium have been using Naverisk (rebranded as IntelliumCare) for over a year now.
We spent around 12 months trialing other products like Manage Engine, N-Able and Kaseya. All these products basically did the job, but they were either too complicated or too expensive. We w ere really looking for a product that fitted
our budget and had a very short learning curve. We didn’t want to be wasting time on bizarre monitoring and management concepts or over complicated interfaces. Naverisk fitted with this perfectly. On top of this the team at Naverisk are responsive and alw ays keen to listen to our questions and ideas about the product.
We run the product “on-premise”. Being an IT Services company it just made sense to us. Upgrades and patches are really simple. Backup, uninstall the old, install the new , done. It’s so quick and painless we can even do it during work hours.
The costs for this is far less than N-Able and Kaseya, and little less than Manage Engine.
So if you are looking for a well-priced product with a slick easy interface and great support, definitely check out Naverisk.
I'm giving it 4 out of 5, cause there is always room to improve :)
A RAPIDLY DEVELOPING EASY TO USE PRODUCT WITH FANTASTIC SUPPORT
(Updated: July 14, 2010)
We have been using Naverisk for a little under a year, and in that time have seen rapid grow th of this relatively young product. The web interface is straightforward to navigate, the feature set is compelling and the price point
for the feature set was the catalyst to try it out.
We have been using the Hosted solution w hich has been highly stable. In that time there has only been one glitch I can think of , and the support team took care of it faster than any other vendor I have worked with in quite some time. We are about to move to the in house edition (to give us more agents for the same price) w hich requires only modest specs in our initial testing (and in the documentation).
Dual options for remote control, effective alerting, w ell set up basic templates that are readily tweak-able on a per site or per machine basis, and comprehensive reports (plus a host of other features) definitely make it worth taking it for a test drive.
We feel like a proper customer when dealing with Naverisk staff, and not 'just a number' or 'anannoying phone call or email in their busy work day'. The development team readily accept input into the product design and feature set, and it is great to see our requests make their w ay into the production version.
(Coincidentally, I sent of f an email request to their support address around 30 minutes ago and just received a reply.)