After spending tens of thousands getting a Kaseya system working right, and tens more paying for 'maintenance' which ends up costing the same as the original purchase per month ($2600 per month for eternity in my small company), I decided to forgo maintenance after 2 years of almost no updates.
Much to my surprise, all my AV (KES) licenses expired after about 2 months. Suddenly I have no antivirus for hundreds of clients, even though I've purchased several hundred licenses that are waiting on the shelf to be implemented when the workstations run into their expiration date.
The solution from Kaseya? Pay all your back-maintenance, and sign up for a contract to pay for 2 more years, at the cost of over $65,000.
I can find antivirus for a LOT less, and I can sign up for another MSP software at that price.
We've been using K for 4 years now. The product is stable. Just like the other RMMs you have to put some effort in to get some results out. They are double the price of everyone else. The support stinks. I haven't heard from my sales rep in years. They seem to be losing ground. I am starting to look at other companies.
Product is great for MSPs that are willing to take the time to write their own scripts and monitor sets. We still use it, but based on their pricing model we will not be purchasing any more licenses due to them as a company just not getting it. Some of the new players in the market have a much better understanding of MSPs and where they are coming from and do not force you to not only pay a premium price but to also buy more than you need. Good produce.... bad company. Tech support request usually go unanswered or if they are answered it is usually a link to a KB that does not apply to your request.