MSPComparison

Atera

C
(29 reviews)

Product Information

Vendor
Atera - Cloud IT Management
SaaS
Yes
On Premise
N/A
Priced Per Unit
Seat
Price Information
Pricing is per technician for specific pricing models visit - https://www.atera.com/pricing.html

Features

-Real Time alters
-Windows, Mac, and Mobile support
-Cloud IT management
-RMM and SLA
-Advanced Ticketing System
-Reporting & Analytics

All-in-One Software for MSP’s: From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control and an MSP strategy that actually works.

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User reviews

Atera is Amazing!

MD

Atera is changing the game for MSP's, big or small Atera's pricing model smashes all other competitors out of the park. We love the ease of use and we don't have to be counting every agent we use, we can install as many agents we need to without price...

A breath of fresh air in a crowded RMM Market

TM

I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This didn't include a help desk or PSA system at all. Plus the back end always seemed clunky and I didn't...

atera wow

K

i like the product very much it works like a charm and is very useful for managed services. we use it for the contracts with our customers. remote control is also very good

Love it

SB

Been using Atera for a few months now to replace Labtech. Overall, very glad we made the switch. The biggest thing that sets Atera apart from all other RMMs is its pricing model. Essentially, with only one tech, you can have unlimited seats.. Very appealing to...

A low cost alternative to other RMMs

GP

I've been using Atera lightly for the past 6 months. It has performed well for what I am using it for: monitoring, basic inventory and light scripting. Pros: -Pretty easy access to get feature requests to the development team -PowerShell scripting was recently...

Awesome Prdoduct

R

We recently switched from Labtech to Atera. The pricing Model is a game changer. We love the fact that we pay per technician rather than per device. The program itself has a smooth interface as well that is easy to navigate. We have been using Atera...

Easy and flexible

D

Good and flexible monitoring and ticketing and much more, was a good choice for us! The support is always fast and very helpfull. We are working with more efficiency since we use Atera.

Atera for MSP's

PL

As the IT industry evolves, we have to also evolve to meet the needs of our clients. Our IT Company has seen a lot of changes in the industry over the last 20 years. In order to compete in this competitive market, we need to be in constant...

Great Tool for MSPs

MA

We have been using Atera's platform for a few months now and have worked with them on development and what a wonderful experience it has been. We look forward to helping Atera by offering ideas for new features as we continue to implement their solution into our business. PROS:...

At last

M

Finally an RMM that is worthy of 5 stars. Atera is not your typical 'price gouging' rmm. Unlike others, Atera is priced per user which suits us perfectly. The product is very simple but that is the way it has been designed. Tasks that were cumbersome and a pain in...

Excellent Product

MR

With 26 years of experience in IT and after having used different RMM tools in recent years, we find in Atera Software the true concept of "less is more". We are very excited about the simplicity and efficiency of the product and we are migrating our customers to this new...

Simple All-In-One Solution

UC

Atera is the only easy and simple All-In-One solution. We are using Atera cloud platform for almost 4 years now, and we are highly satisfied with the product and support. Highly Recommended!

Simple All-In-One Solution

UC

Atera is the only easy and simple All-In-One solution. We are using Atera cloud platform for almost 4 years now, and we are highly satisfied with the product and support. Highly Recommended!

Atera Cloud Based Software

CD

Atera software is a no brained if you need to manage servers, workstations or any other devices via snmp. The RMM agent is very small and installs quickly. every release brings more features that makes my job easier. Their pricing model can't be beat.

Atera

J

We have been using Atera for a few months now, overall I have been very impressed with the product and the quality of the support I have received if required. 8/8

Atera maybe the Best

SM

What hits me the most about Atera is that it is almost for free, with their per technician billing you will never find a better pricing anywhere, for some of us who are still new in the industry and also want what the big boys have we can safely...

Atera Cloud Based Managed Services

CD

Starting a new MSP isn't easy. There are so many choices for software but Atera stuck out because of its pricing model. I started a trial and immediately starting onboarding my clients. What a pleasant suprise it was to use. Very easy for RMM and the help...

Great RMM Software with disruptive pricing model.

AP

This software works amazingly well. With their out of the box pricing model they are sure to make big waves in the industry. This product saves me hundreds of dollars every month that can be used to add value elsewhere in the business! It does everything it says it will...

Atera Cloud Based IT Management

BJ

As a busy IT support team trying to deliver exceptional service to a wide range of business types over a large geographical area we needed a program that could support us and allow us to achieve this level of service! Atera has delivered this. We have been using them for...

Essential Manage Support Tool

MD

We have been using Atera for a few months and cannot image providing support to our clients without it. The product is easy to use, no fancy training required. True cloud based solution, with good reporting on devices. The per technician pricing rather than per device makes...

Great platform

JD

Atera is the easiest, most robust MSP cloud based platform I have used for the price! With their interface customers can create tickets with a couple of clicks from their desktops. You are also able to manage programs, services and are also able to remote in using one simple to...

Atera is great for startups and new MSPs

SL

I really like Atera – It’s great for startups and new MSPs, we use it for a 360 view of our business; Alerts, Tickets, Billing, Reports and Remote connection. The pricing model is also very good - so you can control costs and growth. The combination of monitoring and professional...

MSP for All

MM

In all fairness, my use of ATERA has just completed the trail stages. What I believe about ATERA is the opportunity to provide the value add services normally associated with expensive solutions provided by 'traditional' MSP software. Atera is going to upset the per device business model and replace it...

EXCELLENT PRODUCT

MR

With 26 years of experience in IT and after having used different RMM tools in recent years, we find in the Atera Software the true concept of "less is more". We are very excited about the simplicity and efficiency of the product and we are migrating our customers to this...

Atera's Alpha Control

UH

best remote and asset management software. with it i am able to contol, monitor, manage, and support multiple end clients and servers. the ticketing system alows me to maintain a documented account of issues opened and closed, monitor my team's efficiency, and get a general idea of what...

Great system which is still evolving

RM

We have been using the product from nearly the beginning and are overall pretty happy with it. There have been made many improvements during that time which makes the product better and better. There are still things that could be improved, but I am confident it...

Atera

SH

The pricing per technician vs. node/device means a MSP that manages 1000 devices with three technicians pays about $300 per month instead of $1000-$10000 per month. It may not have all the bells and whistles of the legacy players but Atera provides almost everything a typical MSP needs for a...

Very valuable set of support tools for IT support companies

EK

We are with Atera from quite some years now and are overall happy with it. We use it on a daily bases to monitor and protect our customer's assets. The Atera team always pushes hard to get problems solved and customers happy.

Great value for the quality of product.

A

Product has a higher learning curve at first, but it's definitely worth the time you save compared to the other MSP tools that providing IT monitoring and management. Not only that, but it beat the price of all the others I could find with similar features.