As a busy IT support team trying to deliver exceptional service to a wide range of business types over a large geographical area we needed a program that could support us and allow us to achieve this level of service! Atera has delivered this. We have been using them for nearly 2 years now and have seen the time and effort they put into creating a leading product. Our ability to access and help our clients has greatly improved now that we use Atera as our central point of information and no mater who is helping the client they have all information at their fingertips. We are also able to accurately monitor our response times and client satisfaction.