PROMYS CRM, Help Desk, Project Management PSA software for Technology Solution Providers

Before Promys PSA we had Salesforce.com for CRM & quoting, Remedy for Help Desk and PM’s used MS Project or Excel spreadsheets. The disconnects between those software products meant we were constantly re-keying data and having to pull data from multiple systems to create management reports, which always seemed out...

Intuitive solution with little training. Solid support from the Promys team with rapid response and resolution of issues as they arise. Very flexible in resolving unique issues as they arise.

We selected the Promys PSA business software in order to reduce the amount of time our managers and employees spent chasing down data, which will allow us to bill more quickly and accurately, get better visibility into project profitability and provide an even higher level of customer service. The Promys...

We initially selected Connectwise, but were not satisfied with the company's support and implementation processes. Just as we need to understand our customers processes to help them optimize where possible, we wanted a PSA software partner who would take the time to learn our business processes, perform the configuration work...

"We tried Connectwise at one point. I thought the interface was really poor, with far too much crammed on the screen. I think Autotask has the same problem. Promys recently re-developed their entire PSA solution from scratch using that latest cloud technology and it really shows in the user interface,...

The Promys implementation process has been very smooth and surprisingly beneficial. Not only were the processes extremely well documented and easy to follow, but through discussions with Promys, we have actually identified key business areas that we can streamline to help our overall productivity.

We are very happy with Promys7 and the leadership the Promys project manager provided to our team in getting us prepared for the transition. The Promys implementation team was extremely responsive to our needs before and immediately after the transition. We are functioning better than ever after the implementation. Promys...

After evaluating the traditional PSA business software vendors, it’s clear that PROMYS is one of the more advanced PSA’s in the market. Promys just seemed a lot more intuitive and easier to use for our team, while at the same time being more comprehensive. The fact that they don’t change...

Our disconnected combination of Salesforce.com, Costing, Billing, Project Management and Service Desk systems required too many band aids to tie all the data together. PROMYS allowed us to consolidate all of these disconnected software solutions into one Enterprise PSA business software solution, which will make it much easier to automate...

Promys isn't just strong on the Professional Services side of the business, Promys also allowed us to replace Salesforce.com and consolidate procurement, customer asset tracking, and inventory handling into one Enterprise PSA solution. This allows us to empower our employees to make faster decisions based on more accurate information in...

The new enterprise mobile version of PROMYS is amazing. Any PSA functionality is available on any device. (No apps required). Not all of our users are going to be entering data on a mobile device, but I do foresee all of our field users; Sales, Project Mangers, Field tech's and...

Bridgetek Solutions has earned a stellar reputation with our educational and government customers. Our goal is to simplify the users experience by leveraging automated processes and customized solutions. A big part of our PSA evaluation process was focused on finding a PSA that would ultimately enhance our customers experience, while...

Our company (Click Effects) has become a recognized leader in live event A/V technology solutions. As our business grew and became more complex, we started to push the limits of our disconnected software systems and spreadsheets. The Promys PSA software allowed us to consolidate three disparate systems...

Autotask was a very good solution for us over the last four years, but as we've grown and the business has become more complex we've been facing more and more sales cycle management and procurement challenges. Our technical team splits time between our various lines of business, which has made...

I looked at all the major PSA/Business software solutions before selecting PROMYS. Most were strong at managing the Help Desk, tracking work assignments and Time Sheets, but PROMYS was the only solution that was equally strong in CRM, Quoting, Project Management, Project Costing and tracking customer inventory/assets under support...

Promys’ PSA software was selected in order to help us make profitable growth decisions by providing real-time visibility into resource and revenue forecasting, mid-project profitability and detailed company margin analytics. The Managed IT Service solutions that we deliver to our clients allow them to focus on their...

Several Concordis Solutions Inc. executives had previously worked for a large Cisco Gold partner using PROMYS, so we were familiar with how comprehensive the PROMYS' functionality is, which will be important to support our aggressive growth plans. Equally important is that PROMYS is very easy to use and all the...

PROMYS provides us with real-time visibility into project profitability, resource utilization and resource forecasting has allowed us to stay on top of current projects, both from a customer satisfaction and project profitability perspective, as well as better plan for future projects.

In another life I was a power user of one of the more heavily marketed PSA's, so I'm very familiar with that tool¿s capabilities. We did a very deep dive evaluating PROMYS compared to several other solutions. It was clear very early in the evaluation, that for a Cisco Gold...

We went live on PROMYS a few weeks ago and find that the embedded quoting module in PROMYS is the glue that connects revenue and resource/margin forecasting with real-time visibility into mid-project cost against budget performance. It also provides RYCOM with the ability to cycle implementation lessons learned back into...

We just went live with the PROMYS PSA solution and the best practice information that the PROMYS implementation team brought to the table was exceptionally valuable our company. The implementation and support teams were very knowledgeable and very responsive. The PROMYS PSA software was easy to learn and the...

We've been on the PROMYS PSA software for a year now and the customer support has been fantastic. the support team is responsive, knowledgeable and very proactive in ensuring we're getting most out of the software functionality. PROMYS has seamless integration between their CRM, Opportunity,...