We have used PT for about three years. Overall it has been a good product. Monitoring works great. You can't make many customizations anywhere in the product, including reports. Scripting is very basic, and has stopped working for us completely. We have had a case open with support for over thirty days, and can't get a call back or return email. Support was good before Dell bought them. I think they must have terminated the support group, because I can't even get them to answer the phone or return a call.