Review Detail

Remote Monitoring & Management (RMM) C claimme 2202
Support is nonexistent since Dell purchased them
We have used PT for about three years. Overall it has been a good product. Monitoring works great. You can't make many customizations anywhere in the product, including reports. Scripting is very basic, and has stopped working for us completely. We have had a case open with support for over thirty days, and can't get a call back or return email. Support was good before Dell bought them. I think they must have terminated the support group, because I can't even get them to answer the phone or return a call.

We are looking for a new product.
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September 11, 2013
Hi David, I would welcome the opportunity to speak about this and to see if I can help. You can send me a message via our website and I will respond immediately.

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