We've recently signed on with ITimpulse after Cloud Services Depot suddenly stopped providing NOC services and transferred our account to another provider. Unfortunately that hand-off was badly managed and our own service to our clients suffered. We therefore quickly searched for a new provider and luckily found ITimpulse.
Since signing on with ITimpulse, we have seen a dramatic increase in our ability to provide services to our customers. ITimpulse's services are consistent and very reliable. They've handled all open tickets quickly and expertly processed all of our additional requests. They quickly integrated with our PSA, AutoTask and started processing tickets on Day 1. They are extremely flexible and work the way we want them to. ITimpulse is a pleasure to work with.
ITimpulse is a NOC services provider that delivers!
We are very happy with ITimpulse's services and look forward to a long and rewarding business relationship. I highly recommend ITimpulse to any MSP looking for a highly professional, flexible, and reliable NOC services provider.
I have been with ITimpulse from the beginning and think I am one of their initial customers.
We used to use labtech with a lesser known ticketing system. We started by outsourcing out backup management and patch management only, as they were the most time consuming jobs for my company. We now outsource all our NOC tasks to them. They have really improved my Labtech and my on-site techs benefit greatly from these.
Over the last 2 years they have been consistent, reliable and have addressed my concerns promptly. They value my feedback and are thoroughly professional. We have a great relationship and have been able to take our business to the next level with a dependable NOC.
I signed up with these guys about 4 months back after having used CSD and then manage workplace NOC.
I think ITimpulse provides the best NOC services. be it response time, resolution time , cost or ease to reach them, i have never been let down. I have been able to build costs for NOC in my service offering and have reached about 40% (of revenue) MRR with 70% profit margins. Thats industry best.
I would highly recommend ITimpulse NOC for not only the NOC but a host of serviced they provide for MSPs like me.
After making the mistake with Cloud Services Depot, (recommended by my RMM, hence I only made a half hearted attempt at researching them), I researched much deeper and came across a few recommendations for ITimpulse on LinkedIn. My enquiries were answered quickly by Rajat, and in no time integration was done and services were in place to support some of my key clients. ITimpulse provide a full service, reporting, and high quality work. It was a stress relief knowing that patch management and project work could be taken care of without impacting my own resources - exactly what you would expect from a NOC service. I can highly recommend them.