I have been with ITimpulse from the beginning and think I am one of their initial customers.
We used to use labtech with a lesser known ticketing system. We started by outsourcing out backup management and patch management only, as they were the most time consuming jobs for my company. We now outsource all our NOC tasks to them. They have really improved my Labtech and my on-site techs benefit greatly from these.

Over the last 2 years they have been consistent, reliable and have addressed my concerns promptly. They value my feedback and are thoroughly professional. We have a great relationship and have been able to take our business to the next level with a dependable NOC.