ITimpulse NOC

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ITimpulse NOC

Product Information

Vendor
ITimpulse
Website
https://itimpulse.in
SaaS
No
On Premise
No
Priced Per Unit
Node
Price Information
The pricing is per device & our services are competitively priced.
You can include servers , PCs, laptops,Tablets, Smart Phones, Printers or network devices to your NOC.


Features

1. 24 by 7 by 365 availability
2. Super strong highly available infrastructure
3. IT automation & RMM Improvement through Scripts
4. Multi point Quality control
5. Three tier Escalation channel
6. Affordable pricing and Flexible contracts for small MSPs
7. Dedicated Account manages and hotline numbers for customers.

ITimpulse is a NOC provider for MSPs and is located in India. We have been in business for more than 2 years and are steadily growing. NOC services from ITimpulse are designed to integrate and deliver seamlessly with MSPs that already use a RMM and PSA. Our services are fit for all size of MSPs. We allow you to add any number of servers and workstations in your contract and are happy to be a part of your growth. We look after your Alert management, Patch management, Server monitoring , AV monitoring , backup monitoring and much more for a low fixed monthly cost. We also provide our services via a NOC protal built on Zendesk (one of the most popular ticketing systems) for customers that do not use a PSA. We offer work requests and user change requests as a part of our NOC offering. We also provide project assistance at reasonable rates to our customers.

Presently we manage about 3500 end points 24/7 for customers across 3 continents. We are growing and continuously adding more capacity. We are currently offering free trials to the first 10 customers on a first come first server basis. You can add upto 1 server + 9 workstations to the NOC for 1 month for free. Contact us for more detail. We also offer high volume discounts. ITimpulse also provides Virtual system adminis for MSPs, You can find more information here www.itimpulse.in/VSA

User reviews

6 reviews

5 stars
 
(5)
4 stars
 
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3 stars
 
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Rating: 
 
4.8  (6)
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Another happy customer
Rating: 
 
5.0
I am another happy customer and have all the good things to say about these guys. Highly recommended.
MB
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These guys have raise the bar
Rating: 
 
5.0
I signed up with these guys about 4 months back after having used CSD and then manage workplace NOC.
I think ITimpulse provides the best NOC services. be it response time, resolution time , cost or ease to reach them, i have never been let down. I have been able to build costs for NOC in my service offering and have reached about 40% (of revenue) MRR with 70% profit margins. Thats industry best.

I would highly recommend ITimpulse NOC for not only the NOC but a host of serviced they provide for MSPs like me.


S
Report this review Comments (0) | Was this review helpful to you? 5 1
Quality NOC Service - Exceeded Expectations
Rating: 
 
5.0
After making the mistake with Cloud Services Depot, (recommended by my RMM, hence I only made a half hearted attempt at researching them), I researched much deeper and came across a few recommendations for ITimpulse on LinkedIn. My enquiries were answered quickly by Rajat, and in no time integration was done and services were in place to support some of my key clients. ITimpulse provide a full service, reporting, and high quality work. It was a stress relief knowing that patch management and project work could be taken care of without impacting my own resources - exactly what you would expect from a NOC service. I can highly recommend them.
PP
Report this review Comments (0) | Was this review helpful to you? 4 3
The Best NOC Services for MSPs
Rating: 
 
5.0
We've recently signed on with ITimpulse after Cloud Services Depot suddenly stopped providing NOC services and transferred our account to another provider. Unfortunately that hand-off was badly managed and our own service to our clients suffered. We therefore quickly searched for a new provider and luckily found ITimpulse.

Since signing on with ITimpulse, we have seen a dramatic increase in our ability to provide services to our customers. ITimpulse's services are consistent and very reliable. They've handled all open tickets quickly and expertly processed all of our additional requests. They quickly integrated with our PSA, AutoTask and started processing tickets on Day 1. They are extremely flexible and work the way we want them to. ITimpulse is a pleasure to work with.

ITimpulse is a NOC services provider that delivers!

We are very happy with ITimpulse's services and look forward to a long and rewarding business relationship. I highly recommend ITimpulse to any MSP looking for a highly professional, flexible, and reliable NOC services provider.
JI
Report this review Comments (0) | Was this review helpful to you? 6 0
.
Rating: 
 
4.0
I have been with ITimpulse from the beginning and think I am one of their initial customers.
We used to use labtech with a lesser known ticketing system. We started by outsourcing out backup management and patch management only, as they were the most time consuming jobs for my company. We now outsource all our NOC tasks to them. They have really improved my Labtech and my on-site techs benefit greatly from these.

Over the last 2 years they have been consistent, reliable and have addressed my concerns promptly. They value my feedback and are thoroughly professional. We have a great relationship and have been able to take our business to the next level with a dependable NOC.
AH
Report this review Comments (0) | Was this review helpful to you? 5 0
Value for Money - great service quality
Rating: 
 
5.0
My company has been using ITimpulse for NOC for about a year now. We are very pleased with the Service.
The integration is seamless , they are very communicative and provide great bang for the buck.
K
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