We deployed a Siris device to a client and it was so easy to setup and train the user on how to backup, virtualize, and add more agents. The interface is very simple and easy to understand and the device 'just works'! When we did have to work with support, they were very helpful.

There was an issue with one of the drives that gave an error and when we contacted support they quickly sent a replacement drive overnight for replace. It was a simple process and support walked me through logging back into device and running some commands in a terminal window for it to see the replacement drive. Only suggestion, I wish the support was available via phone more than just 9AM-8PM EST. Most of us put these devices in after hours and having support available during this time would be vital for MSPs.