Review Detail

Remote Monitoring & Management (RMM) C claimme 1470
Poor support un-organized I switched to someone else after 3 years
Rating: 
 
2.0
I was a re-seller of their services. They are very un-organized and difficult to get actual support from. They have very low-quality phone systems and speak bad english. When you call them for support you can barely hear or understand what thaey are saying. The helpdesk service they had me pass-through to my customers was horrible. It lost me 2 loyal customers because of it's poor handling of issues. I have had my business switched to another provider for 2 years now, they have been notified to close my account 3 times and still keep calling me and telling me BDR's are offline. They don't have a clue.
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