Review Detail

Remote Monitoring & Management (RMM) C claimme 1754
Look At Other Products
(Updated: July 14, 2010)
Rating: 
 
3.0
I w ork at an MSP and w e bought N-Central going on 5 years ago. At that time, I think it was the best product we had seen. We tried out level platforms, but that was a HUGE resource pig and, since most of our customers are on Windows SBS, they didn't have the resources for Level Platforms agents. We learned a lot on monitoring / providing good services to customers and reports were nice with N-Central. There was a HUGE learning curve and configuration challenges for alerts/notifications. Once we were confronted with the cost of renewing/paying for maintenance, how ever, we decided to look at what else
was out there now that three or four years had passed since we last done this research.

We gave N-Central a fair shake. We set up demos of the new product but they gave us the greenest level 1 tech to give the demo and he couldn't answer any of our questions, and we felt we knew the products better than he did. There was also a fair amount of turnover, apparently, since when we asked for pricing they talked to us like we were a new customer (they didn't realize we've been on their books for >4 years!).

We courted Kaseya and LabTech and ended up going with LabTech. It was a GREAT decision. Yes, there's been adjustments/learning experiences in getting the system in place but we are VERY happy with the additional services we are providing customers and so much of it is automated.

Yes, N-Central did greatly enhance our MSP game 5 years ago but I think there are more cost effective products that provide more services for an MSP on the market today.
J
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