Review Detail

Remote Monitoring & Management (RMM) C claimme 1377
Wicked Increases in Central Billing
Rating: 
 
1.0
As of 2015, what used to be a reasonable expense for a very user-friendly product turned into a cost prohibitive system. The implementation of new Central products and their respective diversity provide an increase of costs that is simply not something that can be justified. The removal of the LogMeIn Free product a year ago forced MSPs to purchase the Central product for the fast, no-nonsense access we became accustomed to through LogMeIn. You were also able to tie in your Pro licenses to the Central Product for seamless management of your LogMeIn account and your clients. What a difference a year makes. The premium Central Product my account defaulted to was a staggering four figure number and I was told I needed to start a second account to manage my pro licenses? And what did customer service provide to me? Pricing that represented a 400% increase in annual costs. Moreover, the Pro Licenses automatically defaulted to the standard list prices. Did LogMeIn suddenly become too big with their affiliation to Continuum to support the small MSPs that put them on the map? Beware the new model and look for alternatives- there are plenty of them out there today with a host of features for a fraction of their new pricing.
TL
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