I have to say that I have been surprised by some of the previous comments.
I looked at the functionality of Labtech and the pricing structure and have found it very good on both.
I would prefer the reporting to be editable without the need to purchase/install yet another software, and would also like to have seen a network mapping tool included, but on the whole this is an excellent product for the price.

With regards to support...everytime I have had an issue, I have recieved support very quickly and the level of support has been excellent.