Review Detail
Labtech, Head and Shoulders Above All Others
(Updated: July 14, 2010)
Rating:
5.0
I w ill try to give the good and the bad here. The good is that it is a Fat Client product that really w orks w ell out of the box and so far, has FAR more capabilities than any other RMM we have tried (N-Able, Kaseya, Hound Dog/GFI, LPI, Zenith). The web based products can't even compete in the performance
and functionality area. You are literally into an server, seeing logs, executing scripts, and running a rich report before you even get logged into a site or node on one of the Web based systems. This is the reason we like the Thick Client for MSP, WAAAY faster and more robust.
We have found Labtech to be very stable, but it does have some shortcomings in my book. We are a Autotask shop and have found the integration lacking a bit compared to the Connectw ise integration. If you use Connectwise, I cannot even understand why you would use any other system, period. For us our PSA is much more important to us from a business perspective, that Connectwise is not even an option. It seems Labtech has not done a single enhancement to the Autotask integration in almost a year and this troubles me.
With that said, the LT/AT integration is good enough for now . We were told that they will be enhancing it, so I am holding them to this (Matt if you are reading this, I know Connectwise invested in you guys, but there are alot of potential Autotask clients that you cannot turn your back on).
The bad is also for some, that Labtech's Web interface is a joke, w e never use it for anything other than deploying clients. This does not bother me, since I am fully sold on the Thick Client for reasons I stated above. The client works similar to Connectw ise's client does over HTTP/HTTPS, this is new to the 2010 release and it w orks flaw lessly.
Reporting in my opinion is hands down, second to none. The flexibility to customize your own reports layout and content is only limited to your wilingness to learn the industry standard Crystal reports. I love this about Labtech and I really hope they stick with Crystal. It is the most flexible robust reporting solution out there. And if you w ant custom reports, its the only way to go.
Scripting, without going into depth, you have to see it to beleive it. IMHO, blows Kaseya (The former scripting champ) out of the water. The only thing is that there is not the huge catalog of different (of ten useless) scripts that have been created by the user community like Kaseya has.
More bad, the system is not w ith its bugs. Currently there are a few big ones that are being addressed, and in my opinion, a little too slow . But in all fairness these are with functionality that does not even exist in most systems, and they do put out regular releases.
Finally, I w ill end w ith my wish list. I think the fact that Labtech is a relative new comer to the field, gives them a disadvantage in the Website/Support Forums. There are very of ten important issues or questions that go unanswered by their staff for weeks and even months at a time. The community and the website need a serious facelift and redesign. On the other hand, their Wiki is very informative and seems to be maintained fairly regularly when new functionality and releases are out there.
My final conscenus is that with the release of 2010 last week, Labtech technically is the most robust and feature rich RMM out there. It is by far the best most af fordable product on the market (No ridiculous pricing or overbuying tactics served up by N-ABLE, Kaseya, and LPI). In fact even if Kaseya were priced less than Labtech, I can honestly say that I w ould not budge. Kaseya and N-Able HAVE to be shaking in their boots. Labtech just needs more traction so things like a Community and Web Site get enhanced and monitored more. I also w ish they would work more w ith Autotask, but I understand with the Connectwise investment that may not ever happen and that is a damn shame.
I easily give Labtech 5 stars, and anyone who has not looked into it and done a trial at this point is really doing their company a major disservice, coming off of Kaseya or N-Able, it is instant ROI.
I created a video show ing Labtech and Autotask running great off my iPad, I have resorted to using my iPad almost exclusively when I am on the road, this has been totally liberating and I actually have saved alot in cost avoidance since I now arm my techs on call with iPads and we were able to get by without hiring an extra tech.
The Video
https://www.mspboard.com/view topic.php?f=18&t=934
and functionality area. You are literally into an server, seeing logs, executing scripts, and running a rich report before you even get logged into a site or node on one of the Web based systems. This is the reason we like the Thick Client for MSP, WAAAY faster and more robust.
We have found Labtech to be very stable, but it does have some shortcomings in my book. We are a Autotask shop and have found the integration lacking a bit compared to the Connectw ise integration. If you use Connectwise, I cannot even understand why you would use any other system, period. For us our PSA is much more important to us from a business perspective, that Connectwise is not even an option. It seems Labtech has not done a single enhancement to the Autotask integration in almost a year and this troubles me.
With that said, the LT/AT integration is good enough for now . We were told that they will be enhancing it, so I am holding them to this (Matt if you are reading this, I know Connectwise invested in you guys, but there are alot of potential Autotask clients that you cannot turn your back on).
The bad is also for some, that Labtech's Web interface is a joke, w e never use it for anything other than deploying clients. This does not bother me, since I am fully sold on the Thick Client for reasons I stated above. The client works similar to Connectw ise's client does over HTTP/HTTPS, this is new to the 2010 release and it w orks flaw lessly.
Reporting in my opinion is hands down, second to none. The flexibility to customize your own reports layout and content is only limited to your wilingness to learn the industry standard Crystal reports. I love this about Labtech and I really hope they stick with Crystal. It is the most flexible robust reporting solution out there. And if you w ant custom reports, its the only way to go.
Scripting, without going into depth, you have to see it to beleive it. IMHO, blows Kaseya (The former scripting champ) out of the water. The only thing is that there is not the huge catalog of different (of ten useless) scripts that have been created by the user community like Kaseya has.
More bad, the system is not w ith its bugs. Currently there are a few big ones that are being addressed, and in my opinion, a little too slow . But in all fairness these are with functionality that does not even exist in most systems, and they do put out regular releases.
Finally, I w ill end w ith my wish list. I think the fact that Labtech is a relative new comer to the field, gives them a disadvantage in the Website/Support Forums. There are very of ten important issues or questions that go unanswered by their staff for weeks and even months at a time. The community and the website need a serious facelift and redesign. On the other hand, their Wiki is very informative and seems to be maintained fairly regularly when new functionality and releases are out there.
My final conscenus is that with the release of 2010 last week, Labtech technically is the most robust and feature rich RMM out there. It is by far the best most af fordable product on the market (No ridiculous pricing or overbuying tactics served up by N-ABLE, Kaseya, and LPI). In fact even if Kaseya were priced less than Labtech, I can honestly say that I w ould not budge. Kaseya and N-Able HAVE to be shaking in their boots. Labtech just needs more traction so things like a Community and Web Site get enhanced and monitored more. I also w ish they would work more w ith Autotask, but I understand with the Connectwise investment that may not ever happen and that is a damn shame.
I easily give Labtech 5 stars, and anyone who has not looked into it and done a trial at this point is really doing their company a major disservice, coming off of Kaseya or N-Able, it is instant ROI.
I created a video show ing Labtech and Autotask running great off my iPad, I have resorted to using my iPad almost exclusively when I am on the road, this has been totally liberating and I actually have saved alot in cost avoidance since I now arm my techs on call with iPads and we were able to get by without hiring an extra tech.
The Video
https://www.mspboard.com/view topic.php?f=18&t=934
RC
Ray Collazo
Comments
1 results - showing 1 - 1
Ordering
Already have an account? Log in now or Create an account
1 results - showing 1 - 1
We are fully dedicated to all PSA interfaces. Sure, ConnectWise did invest in the company and that has helped us grow dramatically. It has allowed us to dedicate a lot of resources on improving the product, ramping up QA, and etc. All of these improvements to our business allow us to dedicate MORE resources to the integrations with other PSA tools. In fact, since the investment we have made enhancements at a faster rate than previously to both AutoTask and TigerPaw.
One thing about this industry is our clients make us very aware of where our product falls short of the competition or needs improvement. In that light, all PSA tools are held to the same standard with the interface to LabTech. So, what will happen as we innovate integration to one PSA to better synchronize assets for automatic contract billing adjustments we will add that feature to all interfaces UNLESS their API does not allow it. If their API does not allow it, great AutoTask users like yourself will be vocal about the desire to have that feature and they will add it to their API.
In short, the company to innovate the fastest with their API and dedicates the most resources to making their product work better with LabTech will have the best interface and be more attractive to LabTech clients. We work on the interfaces to each PSA one at a time. After we do a release of TigerPaw, we do work on the next PSA, and so on… The marketplace will choose the best overall product that delivers the best overall value to the clients it serves, not based on how they are aligned financially. I am focused on making the best overall product and base my strategic decisions solely on what takes us there.
Notice: Trying to access array offset on value of type null in /home/442876.cloudwaysapps.com/zqvryfthhg/public_html/wp-content/plugins/jreviews/jreviews/services/authorization/discussion_permissions.php on line 80
Notice: Trying to access array offset on value of type null in /home/442876.cloudwaysapps.com/zqvryfthhg/public_html/wp-content/plugins/jreviews/jreviews/services/authorization/discussion_permissions.php on line 80
Notice: Trying to access array offset on value of type null in /home/442876.cloudwaysapps.com/zqvryfthhg/public_html/wp-content/plugins/jreviews/jreviews/services/authorization/discussion_permissions.php on line 102
Notice: Trying to access array offset on value of type null in /home/442876.cloudwaysapps.com/zqvryfthhg/public_html/wp-content/plugins/jreviews/jreviews/services/authorization/discussion_permissions.php on line 102