We started with Zenith as a small firm but after awhile we realized it was limited and gets expensive. We did trials on most of the stuff out there and settled on labtech. I am now sure we can grow, keep costs down and make happy clients.

The software is heavy duty and we took the implementation services to help. They asked about our systems and did a good job of giving us a running server. Darren I think was the tech, and he went out of his way to make sure we were on a good plane. There have been a few issues with configuring some scripts we want, but its a learning curve for sure. It's solid, runs flawlessly and we couldn't be more pleased.

I think if you want a RMM to have complete control over this is it. You can make it alert anything, at least what you can make money off of. Happy over price and install, now we gotta light fires under sales team (me).