At the end of the day, the question is "How well were you able to support your clients?" Once the post-"K2" kinks were worked out, the Kaseya product has helped us do our jobs very well. Remote control, patch management, scripting & automating fixes, monitoring... this is the "cosmic background radiation" of running an MSP business. Kaseya doesn't get in our way, it just gets things done. When we want it to do more, we find ways to make it do more (scripting, monitoring, etc). On the other hand, support goes through some rough patches; every so often we hear about a "renewed commitment" to providing product support, which improves things for a while... and then things go back to "normal." We don't have to open many tickets nowadays, unlike in years past, so this isn't a showstopper. (Just... annoying sometimes.)