So I've used centrastage in the past so thought I would move my services up.
Signed up for the trial, and started putting it through its paces.
I liked what I saw and contacted sales to go through things further.
Weeks went by, so I contacted them again, still nothing.

A few days after my trial I had expired I was finally contacted by a AutoTask rep who wasn't familiar with the centrastage product at all, so had to wait for them to find out about it and get back to me. Now they wanted a 36 month contract, minimum 100 endpoints and more than twice the cost per agent that was originally advertised.

So is centrastage a good product? Yes. Its awesome.
Will I be continuing with Autotasks 'New Direction' with the product. No.