https://mspcomparison.com/ https://mspcomparison.com/zenith-infotech/discussions/259/ https://mspcomparison.com/zenith-infotech/discussions/259/ I was a re-seller of their services. They are very un-organized and difficult to get actual support from. They have very low-quality phone systems and speak bad english. When you call them for support you can barely hear or understand what thaey are saying. The helpdesk service they had me pass-through to my customers was horrible. It lost me 2 loyal customers because of it's poor handling of issues. I have had my business switched to another provider for 2 years now, they have been notified to close my account 3 times and still keep calling me and telling me BDR's are offline. They don't have a clue. ]]> Tue, 11 Sep 2012 23:53:57 +0000 https://mspcomparison.com/zenith-infotech/discussions/143/ https://mspcomparison.com/zenith-infotech/discussions/143/ We used Zenith for over a year before moving on. As another reviewer mentioned Zenith is great for the new MSP to get your feet wet, but you probably want to move on once you get to the advanced level. Strengths CHEAP Quick and easy setup Minimal knowledge required to setup Quick integration with Autotask Back end NOC to handle things your team lacks experience in Pay as you go: They begin billing or stop billing same day. A great way to get alerted at 3 am to a problem. NOC is there to fix things for you after hours. Ability to push work like service pack installs to them Weaknesses: Confusing and difficult to tweak the monitoring settings Manuals are sometimes hard to understand Product support is horrible and from overseas SNMP monitoring is useless Only monitors BackupExec backups Scripting is a real pain,requires a heavy investment in time Patch management seemed to be spotty NOC often would kick back simple tickets back to us for completion NOC often would take hours or days to get to a problem ticket - we ended up doing the work ourselves to avoid breach of SLA. Hard to understand NOC technicians Overall, Zenith is a good place to start as a first RMM tool, especially if you do not have SQL or Exchange skills in-house. The product worked very well for basic alerting and monitoring and the included LogMeIn Pro made it even more affordable. Unless you have no plans on getting into scripting or really need their back end NOC support, I would suggest just starting with a full featured RMM like LPI that you can grow into. ]]> Wed, 11 May 2011 23:20:56 +0000 https://mspcomparison.com/zenith-infotech/discussions/72/ https://mspcomparison.com/zenith-infotech/discussions/72/ It is a good solution if you are a new company just starting out or do not have a highly trained staff. However they are easily outgrown and their support is extreamly poor. Resolving issues that would tek 10 minutes if you do them yourself will take days or weeks if you count on them do the work. ]]> Tue, 05 Oct 2010 17:57:19 +0000 https://mspcomparison.com/zenith-infotech/discussions/43/ https://mspcomparison.com/zenith-infotech/discussions/43/ Very easy to work with, give you "instant" managed services capacity. ]]> Wed, 14 Jul 2010 09:11:39 +0000 https://mspcomparison.com/zenith-infotech/discussions/42/ https://mspcomparison.com/zenith-infotech/discussions/42/ We've been using Zenith infotech as an integral part of our managed services of fering for at least 5 years now . It gave us a very feature-rich capability with a very low cost of entry. Our relationship has continued as we adopted several of the additional innovations that Zenith has added over that time. They always seem to be looking forward, and seek to be on the cutting edge of MSP technologies, and yet, they have handled their own growth very well. ]]> Wed, 14 Jul 2010 09:11:00 +0000