The technical support would be a complete joke, except we are not laughing. If the issue is not an easy one, they tell you it will be escalated and someone will call you back. No one will call you back. Every time we call them, they say the person is not there or out too lunch. Like there is only one person there that does escalations, and that person is never there. Oh and by the way, you get to hear this excuse after sitting in their queue for at least 30 minutes. There is no exaggeration here. We have raised the flag to everybody possible at that company and still we hear nothing.
I could go into issues with the application itself, but the others have covered it well enough. The lack of technical support is already enough to get the one star and just another reason to not do business with this company. I can only hope this review helps in your research for a better CRM application.