After a few years of trying to make Tigerpaw fit our business (We are a pretty vanilla IT MSP), we have finally abandoned it and have successfully migrated to one of the other "Big 3". - It was a "Wise" decision...

Tigerpaw is a fairly clunky, non-intuitive, half developed package. Some examples, there are setup menus for certain items, but a link to the master tables in the database for setting everything else up. Which Items you can setup via a module, and which require editing of the master database tables seem fairly random.

When you are committed to a task in Tigerpaw and realize part way through that you need to add or change something, typically you have to browse all the way out of what you were working in and navigate through several levels to get to what needs to be changed before returning to your original activity. The whole experience adds up to be clunky and time consuming. The order of operations is very rigid to the point where you end up only half utilizing the product as it is just too time consuming to deploy it fully. It is not a flexible product.

Other baffling items - If you are attempting to view the financial setup for a company - there are no obvious menus or setup tables to view. Eventually you will discover a tiny icon that, upon closer inspection after a call to support, is supposed to be a banker's lamp. There is your financial setup for that company. Overall it has a very poor design from the human interface side.

And the bugs. Get used to working around software bugs and waiting months for fixes.

All of our users are extremely happy with the change. Comments like "SO much better than Tigerpaw" and "Thank god we are done with Tigerpaw" are frequent.

We spent an awful lot of cash to learn this lesson. If you are considering Tigerpaw - stop.

As an aside. Several of the staff we used to deal with at Tigerpaw are now employees of the company we moved to.. I guess we aren't the only ones abandoning ship with Tigerpaw.