Review Detail

PSA & Ticketing C claimme 2873
Tigerpaw integration with Kaseya
We have been using Tigerpaw Software for just over a year. In our experience with this product, there are some shortcomings as one would expect with any commercial product; however, we have found that wherever Tigerpaw may be too generic, they make up for it in their outstanding support, both with their product and interacting with other products such as Kaseya and Exchange (there is an optional component for Quickbooks, but we are not using it).

When we started reviewing PSA tools, some were too expensive, some were too complicated and some were, to put it mildly, too bad. It was during a boot camp that we saw the product demonstrated. It's capabilities within the CRM context and its interactions with multiple products made it attractive. We were in need of a product that enabled us to track contracts and agreements, monitored products and contacts--Tigerpaw did all of that and then some. The most impressive part of the product though was not the software itself, but the technical support. These people live Customer Service and clearly grasp the immediacy of a support call. I have been in the industry for over twenty years and the level of support delivered by Tigerpaw Software has been either THE BEST or a close runner up.

Just as with any integrated program, there will be items that are sorely missed and some which appear superfluous. The folks at Tigerpaw have created a Client Advisory Group that has its act together and really tackles many of the workflow issues. The insights shared by the users have truly enhanced the product. Besides a powerful product, we believe that the Tigerpaw Software work ethic has been successfully handed down from the founder through the staff. One senses that these folks are just like us--technical with a drive to improve the way work is done. As an automation tool, the product CRM+ is powerful, but conjoined with the support, it's awesome.
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