I initially looked into this product in Jan 2012. The pricing and features appeared to be very comprehensive.

However after a short time (4 - 6 hours) trying the product I was left with the following :-

Pros
1. Your technical support and response was very timely.. Very impressed
2. Your response to my technical query about your datacentres etc was very much marketing speak.. I appreciate I should/could have pushed for more technical details but wanted to determine how much you volunteered
3. Your 360 marketing aspect was unique and is very attractive

Cons
4. It was clear to me that all products were separate and this was a concern. As each would have to be managed/updated separately. In addition each represents a weak link in a remote “hands-off” solution
5. Not running the latest version of Shadow Protect, this was a minor concern
6. Minimum 12 month contract, at my stage in business It would be difficult for me to commit to a 12 month period (this will likely be a non-issue for the majority of your client)

In the end I did not move ahead with the product.