Different pricing structure than most other RMMs and it works for both small and large clients.
Easy to setup and get going with the on premises solution.
Support is responsive and the Community of other users is well worth it.
The ability to use multiple different scripting tools: VB, JS, WMI, PowerShell, batch file.
Deploys with a simple agent install and option of using Antivirus solution built right into it.

Overall, we are extremely happy about our switch to PacketTrap as it has made our technicians more efficient and effective and thus made us more profitable.