In the process of replacing Connectwise with PROMYS PSA
Promys’ PSA software was selected in order to help us make profitable growth decisions by providing real-time visibility into resource and revenue forecasting, mid-project profitability and detailed company margin analytics.
The Managed IT Service solutions that we deliver to our clients allow them to focus on their core competencies and leave managing their IT infrastructure to us. But in our own business, our previous business software (Connectwise) was becoming a distraction to running our business. Instead of the business enabler we had hoped for when first implemented, slow system response and support issues were consuming way too much time and attention.
We have very aggressive growth plans so we needed to select a system that would not only support our current needs, but one that would handle the increasing complexity of our company as our growth continues. With Promys, we know that no matter how aggressively we grow, we won’t outgrow our software infrastructure, so now we can go back to focusing on growing and managing our business, as opposed to managing our business software.
PROMYS provides us with real-time visibility into project profitability, resource utilization and resource forecasting has allowed us to stay on top of current projects, both from a customer satisfaction and project profitability perspective, as well as better plan for future projects.
We've been on the PROMYS PSA software for a year now and the customer support has been fantastic. the support team is responsive, knowledgeable and very proactive in ensuring we're getting most out of the software functionality.
PROMYS has seamless integration between their CRM, Opportunity, Quotation and Sales Order, PM and Help Desk modules. This not only virtualy elminates re-keying info, it provides management with excellent real-time visibility into all aspects of the business.
I was very impressed by the PROMYS implementation methodology. The business consultants we worked with were knowledgeable and experienced. They engaged with the key players in my organization to understand our company and tailored the PROMYS configuration to our specific needs.