Review Detail

Remote Monitoring & Management (RMM) C claimme 1829
Question legitimacy
Rating: 
 
4.0
I'd like to point out both the articles written for N-able have been written by separate users on the same date and yet nothing since?

Im currently looking for an MSP / PSA /RRM and i continually find it odd, that labtechsoft gets such a plug and other MSP's are degraded online, i get the feeling there are some employee's of labtechsoft rubbishing other products because i cant seem to find many reviews of other products which don’t instantly say afterwards..

"but we tried labtechsoft and they are super human"

I think any MSP implementation initially is going to be a headache, but if you're going to write an honest review you surely wouldn’t instantly plug another product after you have just dropped 25k? I want to point this out I have no affiliation with ANY MSP, im a customer looking for an MSP without a STUPID pricing model. Why should I have to negotiate to get a price for an MSP? I just want a dam price not some “you may get ripped off if you don’t haggle” approach! It leaves me with a sour taste before ive even had the chance to look at the product. I have looked at labtech's reporting tools and they are hopeless, i have looked at n-able's pricing and i can't figure out why the hell they say a price and when you get the contract it shows more? Because of xyz they didn’t explain clearly when doing the sales pitch. Kaseya seem to have a bad rep but they also have more users because they have been in the market the longest, and as we all know in IT you only hear about it when it goes wrong.

What im saying to you is be wary of all the positive hype people say about labtech, i strongly get the feeling its employee's not honest reviews, if it was honest why don’t people mention how ugly the GUI is?

N-able to me seems to be the better product and their support seems WAY better than labtech soft which leaves me weighing up the cost because they for us are an extra 12,000 than labtech? Not to mention ongoing?, but N-able lacks 2 features which labtechsoft have 1. a desktop ticketing system 2. history logger.

N-Able is quite pushy in their sales which i dislike, but they seem eager to give support which is important when dealing with a product like this. I feel labtech support is average, even speaking to a sales and asking to speak to a tech regarding technical issues, has turned out to be hard, i have asked several times to speak to a tech and i havent spoken to one yet, i just get a sales person full of promises with minimal information about technical aspects.

I think its interesting Connect wise has bought into labtech and nod32 is also partnered or looking to with labtech because both have good established companies.

So I’m lost in decisions but it’s important for an honest opinion than these BS reviews.
JS
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October 04, 2010
Just an FYI, I am not a Labtech employee, nor did I recently drop 25k on it. I was however very sick to my stomach at the fact that Labtech was such a good option and had better features and funtionality than any of the options that I had previously chosen before. Yes, I spent more than 8 times on N-Able than I did on Labtech. In these times, that kind of mistake can cost dearly. And after months of use, I can say that I have not regretted the Labtech decision one bit. We have found it WAAAAYY easier than N-Able and much more reliable in all areas.
Again, the main reason we passed on Labtech in our original search for RMM was because we thought we wanted a web tool ONLY. Boy were we wrong, and we did make a big mistake and wasted alot of money. That is where I was coming from with my original review. Labtech was easier to set up, had more useful features, and the reporting is tons better for us (Uses Crystal) because we had experience using Crystal Reports....Oh and it costs a whole lot less, and I don't have to overbuy and deal with high pressure sales tactics.
I am sorry but your review sounds more like it came from an N-Able employee or just a "to the rescue" fanboy.
RC
Ray Collazo
October 12, 2010
Its hard to believe Zenith Infotech did not come up. How can pricing be any more straight forward than agent based? Good luck in your search.
JM
Jason Martin
February 05, 2011
Just to add to this, it was actually when we upgraded the system the import shows the same dates :(
JF
James Fletcher
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