Review Detail

Remote Monitoring & Management (RMM) C claimme 1754
Nable User for 2 years
Rating: 
 
3.0
To date, I've been using Nable for two years and really enjoy what the product has to offer and have never thought ill about it. Sure, the price tag was steep to get in but Kaseya was higher priced and I heard too many horror stories about their support.

When looking at any product for our use or for our clients, we look at what a product has to offer, what it lacks, and narrow the field accordingly. The two things that help solidify our choice are: 1) Customer Service and 2) Technical Support. Both of these elements are well represented by Nable and our firm can attest to it because we've used both..and still do!

My constructive criticism for Nable is their product is heavily deep in terms of configurations and settings. Without fully reading the materials and learning the product before launching it on paying customers, one can easily get eaten alive by all the configuration items. My best advice is to start small, use it internally to gain a baseline, which from there templates can be created and global settings can be propogated to all customer sites. By taking this approach, we're able to pull off some awesome RMM functions and provide monthly/quarterly reports that impress. The other dig I would give is with the reporting. Sure, we always want more and NAble gives us access to the database to use our own reporting tools; however, it's a lot of work to get going.

The monitoring side can lead to a lot of false alarms, but that's where careful consideration of what you monitor and when it notifies come into play. The self-correction feature is great and getting notice when something corrects itself is great.

We integrate with AutoTask PSA and both of these tools working together gives us so much more information than we ever thought we'd ever need.

Scripts are always a work in progress for any RMM, but there's times I wish Nable had more to go on. Pushing software to our client computers is fairly straight forward, even if they're not on a domain where we can use group policy.

I would highly recommend this product to other MSP's.
NC
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