We have been with Level Platforms for almost two years. In the past we have used other RMM tools. Since Level is agentless, we are able to install it on site and see everything attached to the network within minutes. There are also agents available for laptops and other units that are off site as well. Before Level our initial discovery process was much more time consuming and costly.
Level has been releasing three major updates per year, each with many new features. Such as, mobile device management, print services management and enhanced remote control services. In addition they have NOC and helpdesk services available with techs located in North America.
We currently manage 600 endpoints with the product and are very happy. Level makes us money.
I am a LPI user since 2007 and the program has come a long way over the past several years. It has always been great at tracking and reporting information and it is very customizable, enabling you to build alerts for just about anything. The support has always been stellar too. I am very excited about the new functionality in LPI 2011, in my mind; it really boosts the products value and capability to a whole new level. I have been playing with 2011 as it has been in development and there are some major new features that really will save time and can eliminate your dependency on other tools. Let me give you some for-examples:
1) Remote control in less than three clicks: The new LPI interface enables you to remote into a desktop via a pop out menu from the central devices screen in just a few clicks. This is super easy to use and really is a nice enhancement to the existing remote control functionality of lpi.
2) Flexibility between Agent or Agent less: One of LPI's main selling points for years has been the fact that you did not need an agent installed on all devices in order to collect information or interact with the machine. This was wonderful provided that everything was connected and inside a traditional network, but with the increased dependence on remote users and laptops, the option to have an agent has become increasingly effective. This is now available with LPI 2011, and the agent install is simple, quick and not recourse intensive. The option to use an agent less onsite manager, or an agent based Device Manager is very powerful and really completes the solution.
3) Detailed device information: In if we had a customer who wanted to order a ram upgrade, we could use LPI to rapidly remote into the machine and pull information, but now with LPI 2011, you can just bring up the device view and right on the screen is very rich information about system components. This will also be a huge time saver!
I find it strange that LPI is not as popular as many other other RMM tools. I know that they had challeges in the early days but my experience with the product over the last 9 months has been excellent. The product works well, has been reliable and has met my expectations. The pricing is reasonable and the support has been great. One of the great things is the ploicy modules that they have that you apply against the devices you want to monitor such as any app / OS or hardware device These policy templates really cut down on the amount of time required to get a monitoring framework in place and partners can submit there own versions that you can use or customize.