We were with Level Platforms for almost 5 years after being with N-able in the early days. We were quite patient with LP over the years, recognizing that that the industry was still in its infancy but the amount of time we spent just maintaining the LP System Centre was so enormous that it ate so much into any return we would have hoped to make from our clients.
We had many repeated real world situations where client machines would go down or run out of disk space etc. without ANY alert being generated from the Level Platforms system. There was always an excuse for why the system didn't perform as expected but I think that for the cost we should get a service that just works.
We lost the confidence of our clients in the system so much so that we had to change the way we offered our Managed Service.
The industry is maturing and you would be better served finding a partner that has a better product that is more competitively priced.