Review Detail

Remote Monitoring & Management (RMM) C claimme 3331
Level Platforms / Managed Workplace - My MSP Platform
We have been a Managed Workplace user for about 3 years. We have seen highs and lows in this industry. We have used many of the other software and solution packages out there. We have home grown our own solutions. At the end of the day, we are using Managed Workplace from Level Platforms. The latest version out has so many bells and whistles that just blow the socks of of everything else out there. MW2011 R2 is due out within a month or so and the new feature sets, streamlining and capabilities are going to make us more efficient, which in turn makes us more money. The recent addition of the Automation and enhanced Scripting engines have brought Managed Workplace to a whole new level. We are able to automate and script things in minutes what would have taken hours or days previously.

Some of our engineers have come from large enterprise environments and when they have had to interact with the LPI Support Team their jaws have hit the floor in amazement because their techs are so good. So many times with other vendors we have seen less than stellar performance from tech support people -- it's been the norm to know more about their product than the techs. This has never been the case at LPI and we have always been able to get an issue resolved in an expedient fashion. Any and all speedbumps we have ever experienced have been addressed and remediated - most of the time being brought to the attention of developers in order to add a new enhancement or feature that others would benefit from.

The staff at Level Platforms listens and is committed to having the best Managed Services Platform RMM tool out there. I have the utmost respect for the team over there and look forward to continuing down this road with them!

James Laszko
Mythos Technology Inc
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