Labtech may be overwhelming to first time users, though do not worry there is support and other resources for the community. Nothing Beats automation and Labtech does this very, very well.

The software is a total Package Software that integrates well with other software such as ConnectWise and third Party Vendors.
1: Patching
2: Automation
3: Software Deployment
4: Ticketing
5: Network Device monitoring
etc
With the current 10 release and 10.5 in the works Many of the "problems" that people have mentioned have been corrected.

We have been with LabTech Software since 2008, and I must say the 2012 release and the offerings/services around it, are the BEST offerings they’ve brought to the table thus far. The product upgrades itself is nothing short of amazing. UI changes, enhanced speed, tunneling stability, are just a few things that have really made a huge difference in our usage of the product, and overall perception of how great their product is, and not only how far they’ve already come – but where they are going – and in the right way…

Other vendors could take a lesson from this up and coming pioneer of the RMM space, because it’s very evident they are listening to their Partner base, and making changes to their processes and products based on the needs of the Partner base. Their Support, Documentation, and Training resources are more fortified than I’ve ever seen in the past, and the few questions we’ve had have been dealt with swiftly, correctly, and with the professional courtesy one should expect from a software provider. Another lesson other vendors could learn from.

We are ecstatic about what they’ve brought to the table across the board, and can’t wait for the next innovations that will directly make me more successful – and not just a competition to have newest technologies that you often see everywhere else.

Keep it up Matt and Greg – you’ve done some incredible things in a very short period of time.

Its a little rough getting going if you're working on it alone but Support has been VERY helpful. And it looks like there is very little this system cant do.

We've been using it for a couple years, now, and it's allowed us (along with the ConnectWise integration) to centralize all our customer support information and tools. The support team has not been needed often, but has always been great.

I came from the GFI Hound Dog world and I can honestly say that LabTech has way more to offer. Extremely flexible and customizable. With all of the flexibility can come some complexity and LabTech definitely has some complexity to it. For the most part, the documentation is helpful, but needs to have more content for those that have the hosted server. For issues I cannot figure out on my own through their Forum and Documentation I call support. Support is hit or miss. Sometimes they call right away sometimes I have to call them to get a response. Their support always sends you links to their documentation before offering any assistance which I find frustrating because I usually start there and I am calling them because I couldn't figure it out with the documentation. Eventually, though the issue does get resolved. I noticed some people have issues go unresolved, but so far they have resolved every issue I have thrown their way. Overall, LabTech is a great product...they are constantly innovating and have amazing tools integrated into the product. You get total control over what you want monitored and the response to events. Their support is good with professional engineers and my account manager is always great and easy to work with. You cannot go wrong with LabTech.

We have been following LabTech for several years, since I first met Matt and his team at SMB Nation.
I have been very impressed with their product and leadership team, and when my contract with my previous RMM tool expired, we jumped into LabTech and have been using it for going on 3 years.

Sure, there were some growing pains; but I would say very worth the effort. With the implementation of any platform there will be start-up issues. I remember the term "drinking from a firehose" when we first installed our previous tool. The beauty with LT in this regard was that during on-boarding LT will identify the Server Roles and install only the proper monitors, thus reducing "noise."

Like Chess or Backgammon, mastering the basics is pretty straight-forward; but you will continue to learn better ways of doing things, scripting, searching, etc. The depth and breadth of this product is what encouraged us to migrate. If you are simply looking for a monitoring tool that will allow for remote access, LabTech can deliver that; but in my mind it is the BEST RMM for managing my clients. We have developed many scripts and with the integration with ConnectWise, we are able to automatically remediate many issues and still create time entries to show our clients the value that we deliver to them. In fact, my automated NOC user generates 600+ hours per week of value to our clients - that is the equivalent of 15 FTE.

During the days of rapid growth, from 7 to 150 employees, we did experience some delays in getting response from support. Today their response times have been reduced dramatically. With the introduction of the Chat feature, many times I can get my questions answered real-time.

If you are looking for an RMM tool that is tightly integrated with ConnectWise, that allows you to work on a client computer "behind-the-scenes" without having to interrupt the user, that allows you to script common tasks and even some that are very complex, that provides quality reports and is cost-effective, then LabTech should get your thoughtful consideration.

I am still learning to fully use LabTech and the support team has been incredible!

They are knowledgeable, prompt and very helpful with not only resolving an issue but explaining how and why. Then they follow up with an email that typically contains detailed information you can refer to in the future if need be.

I can't think of any other support team that I have encountered that comes close to providing the level of service the LabTech team provides! Keep up the amazing work! You ROCK!

I've been using LabTech for several years now and couldn't live without it! We've used both Level Platforms and Kaseya and can say without a doubt LabTech support wins hands down. If you're looking for an RMM, save yourself some time and headaches and go with LabTech!

I had to take a moment to express my gratitude with this software and their support. The implementation process has been very smooth within our company of over 2,000 users. Any issues that have come up and we couldn't figure out, there is usually a quick answer on the support page. But what tops it all off, is the customer support and their level of expertise. In the past I have just emailed them with some-what vague explanations of issues we've had. Almost always within the day they have emailed me back, and fixed the problem remotely, without even taking up my time!

I am very happy with this software, and hope that the relationship will continue for years down the road. I'm not the type of person to normally take the time out to write a good review, but they deserve it.

We have been using Labtech for 3+ years after switching from Kaseya. We find it to be much more affordable, flexiable and the company is VERY responsive to end use input. Their 3rd party integration is great and the support has become AWESOME, closing tickets and fixing problems in VERY little time. Labtech's future is bright and we highly recommend them over the many other RMM solutions.

I have been using LabTech for nearly 6 months since changing from GFI MAX. LabTech has changed the way I do things and as added peace of mind knowing that it catches just about everything. I see a lot of negative comments regarding hundreds of tickets being generated and bad support - I was given the advice from the get-go that it will need fine tuning to reduce the amount of tickets and its true. To have a fully customised system, you need to take the time out to customise the reporting, alerts and monitors. As for the support, I have found it to be first class and very efficient.
I have only scratched the surface of LabTech and am learning new and better ways to use it each day. Top product in my option!

LabTech is an awesome product. We have been using LabTech for over 3 years now. LabTech is very customizable and can be used for almost anything. LabTech Support also is very responsive and great as well. I have no complaints or issues with LabTech.

I hate giving high marks, but I can't go any lower! I pondered going with all 5's. The only reason I didn't was simple.
1. Value of money: I would rather pay less for everything, so I can't let Labtech know that the price is right.
2. Ease of Use: Once you understand the basics, it is easy to use. But it took me about 2 or 3 months of working with the product and calling support before I had a decent handle on the product. But, I have never used a product like this before. Honestly, with the help of support, I was able to pick up how to use this product very quickly. Now I love it!
3. Setup: I did have documentation that showed me how to setup Labtech, but I still had to call support. The documentation is good as a reference once you have an idea of how to configure something.
4. Customisation is awesome! I can do just about anything with this product. As long as I stick with best practises and not try to make Labtech work the way I want it to instead of the way Labtech developed it to work, it works great! It just took me a while to start thinking like Labtech.

I have been in this business since the middle 80's and what I would have given to have a product like this back in the 90's! I never slept at night worrying about customers systems. Now I sleep like a baby and never worry about my customers. If there is a problem, Labtech will let me know! Thanks for giving me back my life!

Some of my favorite features:
1. I love the way ESET works with Labtech! The ERAC server is awesome! I can setup antivirus to run on computers when I want, and if the customer does not leave their computer on at night, I can force them to run it during business hours. ESET is the best antivirus on the market as far as I am concerned. The only problem is that there cannot be a trace of any other antivirus on the computer when you go to install ESET. If there is, edit the registry, go to HKEY_LOCAL_Machine/software and look for any left overs from any antivirus that you had to uninstall.

2. The Windows Patching is awesome and automated. I have a customer that has to use Explorer 9 because of the software they are using and we always had a problem with customers doing a windows update. We have shut that off, and we never let them update to a higher version of Explorer. Nothing gets installed on these computers without us giving permission. It sure keeps things clean.

3. The reports, alarms, and monitors are awesome! I can setup up some of the alerts to go to low priority, or 911. That way I won't be bothered after hours with low priority, but I can go in and look at them when I have time. When we are notified with a 911, we know we need to look into the problem. Now that we are using Ignite our life became so much easier with all the alerts and alarms!

4. Scripting is beautiful! WE have a plethora of scripts that came with LabTech that are awesome! If we need something different we can always create our own! Once again, this make life so much easier!

5. Last but not least, the seamless connectivity between LabTech and ConnectWise works great! Writing tickets could not be easier. I have not found anything that we can't do with this combination of products.

Hope this helps. Feel free to email me if you have further questions that you need to know before you make the purchase!
Scott@showmeprotech.com

Great product. Great support.

We have been using LabTech for almost as long as they have been around and loved it so much that we recently went all in and purchased ConnectWise and Quosal. The integration between all three of these systems is amazing and we've only utilized parts of what they can do. We were looking for a complete workflow system from proposal to client to support that can scale with us as we grow and after seeing the whole Modern Office Suite in action, we are happy we made the right choice.

We are excited to see the latest version, especially the new Health Reports and ScreenConnect, as the current Crystal Reports are hard to utilize/customize and LabVNC is painfully slow at times. Once this is remedied, then LabTech will truly rock!

We are new to LT, and have only been using this product for about 60 days now. This is the first MSP tool our company has ever used. I have found LT brings our company so much more value, and control than we have ever had. The reach of control, and amount of information that LT has provided us has helped reduce overhead, and manage more PC's from a central location. I know that is pretty much the cliche sales pitch, but it is all true. It has taken us to a place that we never thought was possible. I look forward to using LT more in the future and learning how to utilize this product ot our advantage.
The learning curve is steep if you are not familiar with this type of tool. Support is good, but it feels like they are trying to keep up with the partners requests. I understand that is a task in itself, but I look forward to the experience improving in the future. I look forward to a continued relationship with LabTech as they grow.

We've been using Labtech for nearly a year now and our experience has been great. We have consolidated all of our RMM tools into one console and the migration process has been flawless. We have been modifying the system to meet our needs and Labtech support have been really helpful achieving our goals. Great product and really nice people to deal with. Very happy and no complaints.

Awesome piece of software.

We have been using Labtech for a couple of years now. We have recently moved from Labtech 10.5 to their new platform which was redesigned being called Labtech11. Prior to moving to the new version of Labtech we were very happy with the product, but now it has to be the worst software to invest in. Here are core features that do not work in the new version of Labtech11.

Regular Patching
Daytime Patching
App-Care
App-care Daytime Patching
3rd party Patching
Reporting

The 5 core functions do not work, and I have been working with support for over 3 months and there is no resolution in site. Support is doing their best, but upper management and the development team appears to be looking the other way as their wallets get fat, and my clients are not being service. We are in the process of looking for a new RMM since Labtech no longer has what we considered "Gold" Standards.

Stay away from Labtech

We switched to Labtech from Kaseya shortly after it's first release. For the first few years, it was amazing - better design and functionality than Kaseya, awesome tools, great reporting, powerful scripting and easy access to data to build our own applications that interact with the LT data. Since Connectwise bought it and chased off the original developers / managers, they have taken it from a tech tool to an "anyone can be an MSP" tool. They dumbed down the interface, completely screwed up patching, buried features and made it so buggy that it's practically impossible to rely on as an RMM tool.

I get more use out of LogMeIn now than I do with "Automate".