Hi Craig, Have you used our support the last few months? We grew very rapidly over the last year, but we have a firm handle on support now. Our support satisfaction was low around the time you wrote this review, but month over month we have raised it from 60% to 95% satisfaction. We appreciate any feedback on your updates comment as we are always trying to make the update process better. Post here if you have any updates since your march post. Im looking for feedback on our latest release. I am a little surprised about your customization rating as I consider it a strength of LabTech. Thanks, Matt