GFI MAX RemoteManagement

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5 reviews

Rating: 
 
3.8  (5)
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Perfect for monitoring my Small Business Customers
(Updated: July 24, 2017)
Rating: 
 
5.0
I've been a GFI user since early 2008, and couldn't be happier with the product. The low price and no minimum-node restrictions make it the only affordable option I've been able to find that allows me to scale up as my client base grows. Because the entry point is so affordable, I'm able to offer my new clients a free trial of my monitoring service, which helps me to get my foot in the door and close more deals. Having the live dashboard available from anywhere lets me demo the product for prospective clients in sales meetings and it never fails to impress. The dashboard displays all the critical items that are important to the small business customers I'm presenting to, such as backup status, virus updates, hack attempts, etc. in a very easy to identify "Green Check" or "Red X" display. The instant alerts are also very easy to show customers from my BlackBerry, and the dashboard-based Inventories also make for an impressive demonstration of services I know my customers want. Because the dashboard is branded with my own company's identity, it greatly increases the professional image I want to project. The low entry price also makes it easy to offer new clients a limited set of managed services if they seem reluctant to go for a full-fledged support package. For instance, I can say, "How 'bout I only monitor the backups and virus updates for starters, just to make sure these very critical components don't fail?" Since GFI lets me pay for only what I use, I can offer a limited monitoring service at a rediculously low price, still cover my GFI costs, lock my new customer into a recurring service with me and lock me in as their go-to IT Provider. All-in-all, GFI Max is a very easy product to demonstrate and has helped tremendously in increasing new sales volume for me. Once the product is installed for a paying customer, I have no complaints about functionality or performance issues. The dashboard is super-easy to install and use, the instant alerts work flawlessly and the weekly reports are excellent for keeping my customers informed that I'm on top of keeping their network performing optimally. Excellent product at an excellent price. Couldn't give it a higher recommendation.
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Good for new MSPs
(Updated: July 24, 2017)
Rating: 
 
3.5
We used GFI Max for about 6 months before we outgrew it. This is a great product for smaller networks and new MSPs. GFI Max was our first RMM tool. We really liked the simple, easy to use web-based dashboard and the reporting. We found the client installation to be somewhat cumbersome as you had to configure the client every time you installed. We also had issues with having to hunt for the MIBs needed to monitor most of our SNMP based devices. We give GFI Max kudos for 3rd party patching support, Autotask integration, and remote control, but have advanced beyond what it can give us. The "Building Blocks" approach to starting small is very cool and the pricing structure is hard to beat, making it more of an entry-level RMM. We are currently using a more full-featured RMM that does everything we need, although with an on-premise server. We are really sad that we had to move on as we really liked the guys from GFI; they really are awesome. We spent a year continuing to monitor MAX hoping that we could go back. When we decided to leave our last tool we looked at MAX again and decided it still wasn't quite what we needed. Bottom line is GFI Max is a great starter RMM. You can sign up for free, use it cheaply, and leave for free at any time. If you are a new MSP and really have no idea what you need or how to use it then this could be the RMM tool for you - at least for a while. 
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GFI MAX Remote Management does not do what is promised
(Updated: July 24, 2017)
Rating: 
 
2.0
GFI MAX Remote Management does not do what is promised and their office does not return calls or respond to e-mail requests This software is very limited in its capability and does not do what the sales representatives promise. (No surprise there) It does is pull reports from Microsoft event logs. If you are looking for detailed reporting system with real information on reporting this will create more questions than answers The system is supposed to automatically bill a credit card but is buggy. There is no support available to fix the issue GFI does not and will not send out statements after you start up a service Finance department will not respond to phone calls and or e-mails There is no management to contact to resolve complaints or to get issues escalated So if it works for you great. If it does not there is no avenue work with this company Viper has been sold off to a different company and they are very responsive Threat Track security has taken over that side and they even tried to get GFI to resolve their issues with me but GFI did not respond the them or myself So GFI Viper is now part of Threat Track and I do recommend them The best way to measure a company is not how they respond when things work but how they respond and support you when they do not Be aware of what you are getting into with this company 
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Almost great
(Updated: July 24, 2017)
Rating: 
 
4.0
USE: I am a small business (1 man shop) with small business clients 
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Excellent Product for Any MSP
(Updated: July 25, 2017)
Rating: 
 
4.5
My business has been using GFI MAX for 2.5 years now and I can say it is the best RMM tool on the market. We have used Labtech, Level Platforms and a couple others without the success we found in GFI - where else can you get excellent RMM, patch management, antivirus, and perfect remote control all in a single package? Deploying to a network is a breeze with group policy. The support is responsive and very helpful when dealing with any problems. We currently monitor 1000 Windows Devices and I can say it's still an excellent fit for our MSP. Anyone having serious issues (like the previous reviewer) with getting GFI to work well for them is not going to be satisfied with any other product - I would know after investing thousands in competing products.
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